Shipping

Policy

Shipping Policy

All orders are processed within 7 business days.

Shipments and deliveries do not occur on weekends or holidays. At times you may expect delays due to high volume of orders, and we will notify you within 48 hours if you should expect any delays.

Shipping rates and delivery estimates

Shipping charges and shipping methods for your order will be calculated and displayed at checkout.

Estimated delivery time will be 4-7 days from order processing.

You will receive a shipment confirmation and tracking number.

VictoryJones.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following: VictoryJones.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

RETURN POLICY

Last updated August 18, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@victoryjones.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

7150 Whitfield Ave

Boynton Beach, FL 33437

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS   

The following items cannot be returned:

     ●     Music Downloads - CD's  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Need Phone Number

info@victoryjones.com

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